XeroHome

About XeroHome 4

• Watch a 1-Minute Video Overview of XeroHome
• I don’t have a detached (standalone) house. Can I still use XeroHome?
• I’m having a different technical issue. Whom can I contact?
• How do I take a screenshot of my issue when submitting a ticket?

About Net-Zero Energy 6

• What does Net-Zero Energy mean and how does it work?
• Does following all the upgrades on the recommended XeroHome plan guarantee that I will get to Net-Zero-Energy?
• How does XeroHome define Net-Zero Energy for a home that use natural gas?
• Does a Net-Zero Energy home mean $0 utility bills?
• Does a Net-Zero Energy home mean I can disconnect my home from the utility grid?

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Account Management 6

• I accidentally claimed a home. How can I undo this?
• How do I change my password?
• How do I confirm or validate my email?
• How can I get back to my home once I've claimed it?
• I accidentally unclaimed my home. How can I undo this?

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Getting Started 4

• First Steps with XeroHome
• Why can't I find my home on XeroHome?
• What do XeroHome’s badges mean?
• What do I need to do to earn my gift card?

Results for Your Home 5

• What do the recommendations in the graphic mean?
• I’ve already completed some energy upgrades on my home. How can I tell XeroHome what I’ve already done?
• XeroHome showed me a recommendation with negative savings. What is that about?
• How do I earn the green badge?
• My home's equipment doesn't match XeroHome's records. What can I do?

Planning a Project 3

• Can XeroHome help me plan an energy efficiency project?
• I don’t want to complete all of the upgrades. What next steps can I take?
• Does XeroHome provide loans for my upgrades?

General 1

• Watch a 1-Minute Overview of XeroHome